Frequently asked questions.
How does telehealth work?+
After your assessment, a licensed provider reviews your information securely. If appropriate, they create a personalized plan and ship to your door.
How long does provider approval take?+
Most assessments are reviewed within 24–48 hours.
Are providers licensed?+
Yes — every provider is licensed in the state in which you reside.
How are medications delivered?+
Discreetly, in temperature-appropriate packaging, shipped from a licensed pharmacy partner.
Can I order diagnostics separately?+
Yes. At-home panels can be ordered standalone or alongside a program.
What's included in a 3-month program?+
Medical evaluation, personalized dosing, provider messaging, ongoing oversight, and monthly shipments.
Is my health data secure?+
Yes. Our portal is encrypted and HIPAA-aligned with role-based access controls.
Do you accept insurance?+
Pepformance is a cash-pay telehealth platform; we do not currently bill insurance.
Can I cancel anytime?+
Yes. Pause or cancel future shipments anytime in your portal.
Are oral strip peptides FDA-approved drugs?+
No — they are research and educational compounds. Patient-specific prescription programs are handled through licensed pharmacy partners where applicable.
Who is a candidate for weight management?+
Adults seeking medically guided support. A provider determines clinical appropriateness.
What states do you serve?+
Pepformance is expanding across the continental United States; availability is confirmed at checkout.
How do refills work?+
Plans ship monthly. Providers review your progress and adjust as needed.
What if I have side effects?+
Message your provider directly through the patient portal at any time.
Do programs require lab work?+
Some require baseline labs, often completed at home.
How is my plan personalized?+
Based on your assessment, history, labs, and provider review — not a one-size-fits-all template.
Are programs HSA/FSA eligible?+
Some services may qualify; check with your benefits administrator.
Can I message my provider?+
Yes — unlimited secure messaging is included with active programs.
Are there long-term contracts?+
No long-term contracts. Choose monthly or quarterly programs.
How do I get started?+
Click 'Start Your Assessment' — it takes under 10 minutes.